−20%
Cost
Lower cost to serve
Up to 20% of council discretionary spend can be delivered through community-led resolution — freeing budget for higher-skill, higher-risk work.
Section 01 · What it is
A civic operating system, not another reporting form.
From everyday frustration to structured action.
FixMyBCP is a civic infrastructure platform that modernises how residents, councils and community volunteers can work efficiently together to collectively improve their local environment.
A resident reports any issue in seconds: configurable rules route the issue, triaged by an AI agent, to the most appropriate resolver. A trained, accredited and insured volunteer network closes the loop where public services alone are stretched. What begins as a simple reporting journey becomes a highly-leveraged operating system for local problem resolution.
- Frictionless mobile reporting from photo EXIF data, postcode, what3words or geo-location
- AI-assisted categorisation and risk assessment, duplicate issue detection, and location-aware routing to best resolver
- A volunteer operations layer with points, evidence, events and QR check-in
- White-label portals, so each council keeps its identity and specific management reporting & oversight
Section 02 · The problem
Local government is expected to do more, with less —undermining community engagement and trust
Rising service expectations meet ever-more constrained budgets. Scattered reporting channels, inaccessibility at point of issue, often poor user experience all lead to a quiet collapse in public trust. FixMyBCP closes that gap.
One front door for residents. One operating layer for the council.
Today, a single pothole can be reported numerous different ways — and still get lost! FixMyBCP provides a simple, easy to use and intuitive single, structured stream of work, with the correct context always attached at the point of capture. It works on and offline, creating a personal window into all issues raised by or local to a resident. No searching, no time wasted, just immediate visibility and status updates.
Every report contains location, category, photo metadata, ward boundary, escalation rules and resolution status and all community comments — so admin time goes down, response quality goes up, and residents actually see what is happening.
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Constrained budgets
Service expectations rise every year while discretionary spend gets cut. Councils are asked to do more with less, and existing tools don't scale with the staff available.
FixMyBCP enables redirection of up to 20% of discretionary spend into community-led projects. -
Fragmented channels
Reports raised via email, phone, social, paper letters and three different web forms — none of which talk to each other. Issues get lost of closed unnecessarily.
One platform replaces numerous alternative channels, using structured data from day one. -
Slow, opaque resolution
Even when an issue gets fixed, the resident often doesn't hear back. Silence is the single biggest driver to public trust in local government services.
Live status, audit trails and progress updates arrive automatically for all members. -
Untapped community
Local volunteers want to help — collaboration in turn serves to rebuild the social contract. They need a structured way to find tasks, prove completion & be recognised for doing so.
Volunteer gamification with points, events and QR check-in turns goodwill into capacity.
Section 03 · The benefit
A platform with measurable, compounding benefits — for the council, the resident and the high street.
FixMyBCP isn't a single feature. The value compounds as more reports, more volunteers and more resolved issues feed the same loop — locally intelligent, transparently audited, and stickier with every cycle.
Operational depth, network effects, and a community supply layer.
Reports get smarter with scale. Volunteers add response capacity that no SaaS tool alone can buy. Branded portals create local stickiness. And every action feeds public, auditable trust.
Council leaders see costs come down. Residents see their street get fixed. Volunteers see their work matter. The platform becomes a civic operating layer, not a single-use form.
+300%
Trust
Higher community satisfaction
Faster, more transparent resolution and visible volunteer outcomes drive a measurable lift in resident satisfaction and repeat engagement.
1×
System
One civic operating layer
Reporting, routing, white-label portals, volunteer ops, events, analytics and notifications — in one auditable platform with multi-council support.
£
High street
Local economy uplift
Community points redeem against local business discounts, refreshments and event tickets — driving footfall back into the high street that residents are tidying.
AI
Audit
Built-in audit trail
AI-assisted moderation and a full action log on every issue keeps the platform safe from misuse and easy to defend in any review or FOI request.
∞
Network
Multi-tenant by design
Each council runs a branded, white-label portal. The more authorities join, the richer the local intelligence layer becomes — with regional and national replication built in.
Ready when you are